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» UK's first Honda only e-tailer
» Over 6800 products listed
» Totally impartial advice
» Run by Honda enthusiasts
» Generous loyalty scheme
» Competitive Pricing
» 8 years experience
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When do you ship?
Once your order has arrived from the supplier it is shipped out within 48 hours a trackable service.
A lot of the products are not freely available in Japan and longer lead times are common on custom made parts. See Product Groups for more information.
Can I track my orders?
You sure can. Visit the order tracking page here.
My order hasn't turned up yet
How long has it been since you placed your order? 95% of the parts we sell are shipped from Japan, we have shipments leaving daily.
A lot of the parts we sell are made to order, they aren't available off the shelf in Japan. In the unlikely event you will be waiting more than 35 days for your order you will be contacted either via email or your order status will be updated. You can view your order status
here.
An item is missing from my consignment
It may be that your order had to ship incomplete due to a delay on the other parts. Don't worry, we haven't forgotten about you :)
The rest of your order will follow shortly.
My item has missing parts
We're sorry about that. Please contact us detailing what is missing so we can order these missing parts.
How long until my backorder arrives?
Some backordered items have an ETA, track your order and the ETA
will be listed by the product listing.
Items that are made to order sometimes carry extensive lead times as manufacturers will not process an order until they have 3 orders for one item. It is never cost effective to make one of anything.
Do I need an account to place an order?
If you do have an account with us you can earn reward points which can be used as discount against future orders. It also speeds things up if you shop with us again though.
How do I create an account?
There are a number of links on the site to create a new account. Alternatively you can click here
How do I edit my account information?
You can edit your account details once you have logged in. You can login by clicking here
How much is shipping?
Shipping in calculated depending on the item. Cost including shipping is shown with every item for your reference so there are
no shocks at the checkout!
Crap, I forgot my password
Click here to enter your email address and you will receive a new password.
How do I return my product?
Email us stating your order number (starts with VTD) and reason for return, return for refund will be allowed only within 7 calendar days from receipt of goods and carry a 20% restocking charge. All of the items we sell are bought to order, by you cancelling it leaves VTEC Direct out of pocket and incurring fees for credit card payment, stock and carriage.
I received the wrong product?
If you have received the wrong product, please contact customer service within 24 hours of receiving the product. You can do this via
email.
Failure to report an error within 24 hours may mean we cannot accept the product back without a 20% restocking fee.
What happens if I cancel?
99% of the items listed on this website are bought to order from either Japan or the USA - basically "special order". You have a 7 day "cooling off period" from
date of order to cancel the item. This is your right under the distance selling act. Once this 7 day period has ended ALL cancelled orders
carry a 20% restocking/cancellation fee.
This is to protect our interests - it is not different to ordering a special order item from your local Honda dealer.
What is your returns policy?
Goods are supplied under the manufacturer’s warranty ONLY. VTECdirect limited will honour any claim for defects in material or workmanship placed with us up to one week from the delivery date. After this period please contact the manufacturer. Please be aware that return of faulty goods may be to Japan, and may be at the customer’s expense, dependant on the terms and conditions of the manufacturer concerned.
Return for refund will be allowed only within 7 calendar days from receipt of goods.
All refunds are subject to a 20% restocking fee. Full refunds are at our descretion.
All packaging, documentation, warranty cards, instructions and goods have to be returned.
All authorised returns must be unused and in it's original saleable packaging.
Your Invoice and/or Packing list must also be returned.
All returns must be sent Prepaid - no collect shipments will be accepted. It is your responsibility to return parts for it's full value to
protect yourself against loss with the carrier. If any returns are sent to us as receiver pays these costs + 10% will be charged against your card.
No return or exchange on merchandise that shows signs of having been installed, modified, or painted.
We are unable to offer refunds on shipping charges.
Do you ship to my country?
Yep. We ship anywhere in the world. Please see the How much is shipping? section for details of shipping costs.
How can I pay?
We accept Cheques, bank transfers, Delta, Visa, Mastercard, Maestro, Solo, Visa Electron, JCB and Paypal.
Low Price Guarantee
It is our commitment to provide you with the best value on all our products. We value all business and stive to keep our prices as realistic as possible.
We don't work from RRP backwards, we work our selling prices on cost price so some ranges will have greater discounts than others.
Please do not ask for more discount - we run promotions such as 10% off weekend, and great deals on great brands such as Mugen, Spoon, J's Racing, Project Mu etc. If an order is of a large scale then we can negotiate a price.
Our prices are competitive for the site and service we strive to offer. The margins we make are minimal.
Privacy Policy
We have created this privacy statement in order to demonstrate our firm commitment to privacy. The following discloses our information gathering and dissemination practices for this web site.
We use your IP address to help diagnose problems with our server, and to administer our Web site. Your IP address is used to help identify you and to gather broad demographic information.
Our site uses cookies to keep track of your shopping cart. We use cookies to identify you so we can retrieve your information so you don't have to re-enter it each time you visit our site.
Our site's registration form requires users to give us contact information, like their name and email address, and unique identifiers. We use customer contact information from the registration form to send the user information about our company. The customer's contact information is also used to contact the visitor when necessary if they have subscribed to the mail list. Users may opt-out of receiving future mailings by choosing to un-subscribe. Unique identifiers are collected to verify the user's identity and for use in our record system.
This site may contain links to other sites. We are not responsible for the privacy practices or the content of such web sites.
Our site uses an order form for customers to request information, products, and services. We collect visitor's contact information and unique identifiers. Contact information from the order form is used to send orders and information about our company to our customers. The customer's contact information is also used to get in touch with the visitor when necessary. Users may opt-out of receiving future mailings. Unique identifiers are collected from Web site visitors to verify the user's identity and for use as account numbers in our record system.
Secure and confidential
We employ a method of interaction with our visitors that does not compromise credit card information. This online system uses a
secure socket layer (SSL) which is 100% secure. The site employes a Sagepay payment gateway to process online payments with Lloyds TSB Bank PLC.
We also accept Paypal and Paypal echeques.
We encourage you to feel comfortable using your credit card to conduct commerce on our site. If you wish, you can pay via bank transfer using your order number (starts with VTD) as the payment reference or you may also send us a cheque, but this will delay your order as we must wait for your funds to clear before we ship any goods.
I have a question on my charges
Click the My Account link to review your order history.
You may compare your order history with your financial records. If you have further questions or concerns, please contact customer service for further assistance.
I need another copy of my invoice
Click the My Account link to view order history. You can print invoices from there.
When will my credit appear on my account?
If we credit your debit/credit card for any reason it will appear on your statement within 10-14 working days.
When will my debit/credit card be charged?
Your card will be charged upon order confirmation.
Are any products covered by warranty?
Goods are supplied under the manufacturer’s warranty. VTECdirect limited will honour any claim for defects in material or workmanship placed with us up to one week from the delivery date. After this period please contact the manufacturer. Please be aware that return of faulty goods may be to Japan, and may be at the customer’s expense, dependant on the terms and conditions of the manufacturer concerned.
Are these products suitable for road use?
All parts, except those that are exempt, have been designed and are intended for off-road use only.
These components are legal for racing vehicles only, which may never be used on roads or public highways.
What are product shipping groups?
Product shipping groups are shown to inform you of what type of product the item is.
Some manufacturers don't stock any parts for sale, only have display stock. It is not uncommon for small tuning shops to make products per order.
Groups are as follows:
Group A: Item likely to be in stock with manufacturer in Japan so leadtime from order to arrival at the Japanese office up to 7 Days.
Group B: Item is known to be out of stock occasionally with manufacturer in Japan. Usual leadtime from order to arrival at the Japanese office up to 21 Days.
Group C: Item is not a stock item with the manufacturer in Japan and maybe made to order. Usual leadtime from order to arrival at the Japanese office up to 35 Days.
Group D: Item is custom made to order by the manufacturer in Japan so leadtime from order to arrival at the Japanese office is usually up to 50 Days.
Group E: Item is very difficult to source due to rarity and small demand in Japan. Leadtime from order to arrival at the Japanese office is usually up to 65 Days.
Group F: Item is sourced in the UK - some delays may occur for out of stock items.
Group G: Item is sourced in the US - some delays may occur for out of stock items.
Group H: Item is stocked in the UK as well as Japan - Fast turnaround if stock available. Email to confirm.
The leadtimes above are just for reference, shipping times from Japan to the UK vary with item size and weight.
How do I find a product?/Help with Honda Codes/How do I navigate the site?
You can find a product by searching by brands (all brands are listed down the left hand side of this page), search by vehicle and then by product area (brakes, suspension etc).
For more information on product groupings visit the Help with finding products in categories page.
If you are confused by the chassis coding system this site uses (DC2, FD2, NA1 etc) then visit the
Help with Honda Codes page.
Last by not least, use the Search the store link.
How do I use a discount coupon?
Once you have been issued a discount coupen you can enter this coupon code at the checkout stage. This will then re-calculate your order total
accordingly.
How do I contact you?
Email: andy@vtecdirect.com or sales@vtecdirect.com
We aim to reply to all communications within 120 minutes!
How do I make a complaint?
If we should receive a complaint about any part of our service by email or letter, then it will be dealt with promptly (we will reply within 5 working days).It will then be dealt with confidentially and effectively.
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Email: sales@vtecdirect.com
Please note - that if questions require an answer from Japan there may be a delay of 24-48 hours to reply to questions.
Freephone 0800 917 1874
or 01606 598279
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